Shipping & returns
Shipping & Return Policy
Last Updated: 2/21/2025
At Wholesale.usa-angel.com, we strive to provide a seamless and efficient shipping experience for our wholesale partners. Please review our shipping and return policies carefully before placing an order.
Shipping Policy
Order Processing & Handling Time
All wholesale orders are processed within 3-7 business days (excluding weekends and holidays) after payment is confirmed.
During peak seasons or high-demand periods, processing times may be extended. Customers will be notified of any delays.
Shipping Methods & Delivery Time
Wholesale.usa-angel.com" has implemented automated systems to streamline shipping, ensuring fast and reliable order fulfillment. Our system automatically compares carrier rates to purchase the most cost-effective shipping labels. Products are shipped only after the shipping label is purchased, maintaining efficiency and accuracy in the process.
We partner with USPS, UPS, and FedEx to deliver orders, selecting the carrier based on the item's size and weight. Generally, orders under 2 lbs are shipped via USPS, while larger items are sent via UPS or FedEx Ground. Standard delivery times range from 4 to 14 business days.
We offer standard ground shipping and expedited shipping options within the U.S.
Delivery time varies based on the shipping method selected and destination:
Standard Shipping: 5-10 business days
Expedited Shipping: 2-5 business days
- International shipping options are available upon request. Please contact our support team for rates and estimated delivery times.
Shipping Fees & Freight Charges
Shipping costs are calculated based on order weight, dimensions, and destination.
Freight shipping is required for bulk orders exceeding standard parcel limits. Customers will be notified of freight costs before dispatch.
Free shipping may be available for bulk purchases meeting a specified order threshold (subject to promotions and eligibility).
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses.
Some products may be subject to shipping restrictions based on state or country regulations.
Damaged, Lost, or Delayed Shipments
If an order is lost or delayed beyond the estimated delivery time, please contact us immediately for assistance.
If an item arrives damaged, report the issue within 3 business days of receipt with photographic evidence.
We are not responsible for shipping delays caused by carriers, weather conditions, or other external factors beyond our control.
Return & Exchange Policy
Return Eligibility
All sales are final for wholesale orders. Returns and exchanges are only accepted for defective, damaged, or incorrect items.
Claims for defective or incorrect products must be made within 7 business days of order receipt.
Return Process
To initiate a return, email wholesale@usa-angel.com with order details, reason for return, and supporting images.
If approved, a Return Merchandise Authorization (RMA) number will be issued, which must be included with the return shipment.
Returns without prior approval or an RMA number will not be accepted.
Replacement & Refunds
Approved returns will be replaced with the correct item or a store credit will be issued.
Refunds are only issued in cases where replacements are not available.
Shipping fees for returned items are non-refundable, except in cases of company error.
Non-Returnable Items
Custom or private-label products
Items sold under clearance or promotional discounts
Used or opened products unless found defective
For any shipping or return inquiries, please contact our support team at Cell: (877) 535-5065 ; Email: wholesale@usa-angel.com
Thank you for choosing Wholesale.usa-angel.com !